Due to our current clearance sale, we remain committed to providing essential after-sales support to our customers. To help you better understand the return and exchange process, please carefully read the following policy.
Shipping Information
Shipping Address: 98-143 Olepe Loop, Aiea, HI 96701, United States
Contact Person: Gilbert Chock
Customer Service Email: gilbert.chock@mirthhome.shop
Phone Number: +1 (808) 271-9567
Order Processing and Shipping Time
Orders are typically processed on the same day they are placed.
Normal shipping time is 2 business days.
We will provide tracking information after shipment.
Delivery time may be slightly delayed due to holidays, weather, or logistics company issues.
Return Policy
Customers can request a return within 30 days of receiving the goods.
Returned items must meet the following conditions:
- The item is not intentionally damaged.
- The item remains in normal working condition.
- All accessories are complete.
- Valid order information is provided.
If the item has any of the following conditions, please contact us immediately:
- The item is damaged.
- Problems occurred during transportation.
- The wrong item was received.
- The item has obvious quality problems.
- Unauthorized returns may not be accepted.
Special Notes for Clearance Items
- Due to ongoing inventory clearance following losses:
- Some discounted items may not be eligible for exchange.
- Some items have limited quantities and are available while supplies last.
- Clearance items may be subject to special after-sales rules.
- Some item packaging may have storage marks, but this does not affect normal use.
- Please read the product page description carefully before purchasing.
Refund Policy
- After return approval:
- Refunds are usually returned to the original payment account within 3 business days.
- Actual arrival time may vary depending on the bank or payment platform.
- If the refund has not arrived within the specified time, please contact customer service immediately.
Returns and exchanges are not supported in the following situations:
Returns or refunds may not be supported in the following situations:
Exceeding the return application period
Product damaged by the customer
Product missing accessories
Unable to provide order information
Special offer items clearly marked as non-returnable/non-exchangeable
Return Process
Contact customer service to submit a return application
Provide order number and a description of the problem
Wait for customer service review and return instructions
Return the product as required
Refund will be arranged after approval
Please do not return items without contacting customer service first.
Contact Us
If you have any questions about returns, refunds, or order issues, please contact us:
Contact Person: Gilbert Chock
Customer Service Email: gilbert.chock@mirthhome.shop
Phone Number: +1 (808) 271-9567